Freedom Mobile
Victoria, BC, Canada
A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks. At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers. Come dream bigger and brighter with Shaw. The role Our dedicated Customer Care team helps our customers tackle any challenge with courtesy and professionalism. We provide service to our customers twenty-four hours a day, seven days a week, 365 days a year. Our Customer Account Specialist team is required to work various shifts within our operational hours of 6:00AM PT – 10:00PM PT including evenings, weekends, and statutory holidays. A typical day As a Customer Account Specialist, you will…
Fully support and resolve our Mobile customers' inquiries from general account inquiries to providing technical support, customer retention and resolving escalations
Ensure our customers are getting the most value out of our products and services to best suit their needs
Be a brand ambassador by displaying confidence and an in-depth knowledge of our products and services
Meet and exceed challenging individual and team performance targets
Please Note: We have adjusted our work environment protocols to maximize employee and customer safety in response to the COVID-19 pandemic. Your skills/experience
Demonstrated customer service experience within retail, sales, or call centre environments
Exceptional customer service and communication skills
Ability to multi-task using various computer tools and systems including our billing system, internal platforms, and Microsoft Office
Self-driven and goal-oriented with the ability to work in a fast paced, rapidly changing environment
Ability to hold an engaging conversation with our customers using insightful questions to thoroughly assess customer needs and understand their unique requirements
A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
What we offer...
A full range of rewards including an extensive and flexible health & dental benefits program
Pension plan with employer matching to help you with your retirement income needs
Access to a generous share program
Discounts on Shaw and Freedom products & services
Paid vacation starting at three weeks per year
Great career growth opportunities available throughout all Shaw and Freedom locations nationwide
An opportunity to be part of the movement that brings wireless affordability to Canadians
Other details This position requires the successful completion of a criminal and credit background check. This role is location specific to Victoria. Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.
Feb 26, 2021
FEATURED
SPONSORED
Full time
A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks. At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers. Come dream bigger and brighter with Shaw. The role Our dedicated Customer Care team helps our customers tackle any challenge with courtesy and professionalism. We provide service to our customers twenty-four hours a day, seven days a week, 365 days a year. Our Customer Account Specialist team is required to work various shifts within our operational hours of 6:00AM PT – 10:00PM PT including evenings, weekends, and statutory holidays. A typical day As a Customer Account Specialist, you will…
Fully support and resolve our Mobile customers' inquiries from general account inquiries to providing technical support, customer retention and resolving escalations
Ensure our customers are getting the most value out of our products and services to best suit their needs
Be a brand ambassador by displaying confidence and an in-depth knowledge of our products and services
Meet and exceed challenging individual and team performance targets
Please Note: We have adjusted our work environment protocols to maximize employee and customer safety in response to the COVID-19 pandemic. Your skills/experience
Demonstrated customer service experience within retail, sales, or call centre environments
Exceptional customer service and communication skills
Ability to multi-task using various computer tools and systems including our billing system, internal platforms, and Microsoft Office
Self-driven and goal-oriented with the ability to work in a fast paced, rapidly changing environment
Ability to hold an engaging conversation with our customers using insightful questions to thoroughly assess customer needs and understand their unique requirements
A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
What we offer...
A full range of rewards including an extensive and flexible health & dental benefits program
Pension plan with employer matching to help you with your retirement income needs
Access to a generous share program
Discounts on Shaw and Freedom products & services
Paid vacation starting at three weeks per year
Great career growth opportunities available throughout all Shaw and Freedom locations nationwide
An opportunity to be part of the movement that brings wireless affordability to Canadians
Other details This position requires the successful completion of a criminal and credit background check. This role is location specific to Victoria. Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.
University of Victoria
Victoria, BC, Canada
The Division of Student Affairs helps to transform students’ lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of over 30 reporting units in five departments: Athletics and Recreation, Campus Services, Office of the Registrar, Student Recruitment and Global Engagement, and Student Services. To achieve this vision, Student Services places student learning at the centre of all efforts by supporting their academic endeavors and enhancing their personal, social, cultural and cognitive development. Student Services includes a diverse range of units including Health, Counselling, Multifaith, Residence, Centre for Accessible Learning, Office of Student Life, Academic Advising, and International Student Services. Student Health is responsible for the delivery of the University’s primary health care clinic and related programs and services for over 21,000 graduate and undergraduate students. Counselling Services is committed to fostering student success, engagement, and well-being through direct clinical/counselling services, training and mentorship, consultative services, critical management, and programming and program evaluation.
Job Summary
The Division of Student Affairs helps to transform students’ lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of over 30 reporting units in five departments: Athletics and Recreation, Campus Services, Office of the Registrar, Student Recruitment and Global Engagement, and Student Services. To achieve this vision, Student Services places student learning at the centre of all efforts by supporting their academic endeavors and enhancing their personal, social, cultural and cognitive development. Student Services includes a diverse range of units including Health, Counselling, Multifaith, Residence, Centre for Accessible Learning, Office of Student Life, Academic Advising, and International Student Services. Student Health is responsible for the delivery of the University’s primary health care clinic and related programs and services for over 21,000 graduate and undergraduate students. Counselling Services is committed to fostering student success, engagement, and well-being through direct clinical/counselling services, training and mentorship, consultative services, critical management, and programming and program evaluation.
The Student Wellness Centre (SWC), housing both Health and Counselling Services, strives to provide holistic care and service delivery in a fully integrated, collaborative, inter-professional model in close partnership with Multifaith Services as a third unit within the SWC portfolio. Contributing to a collaborative team climate is fundamental to the success of the SWC operations and is essential to serving students with quality care at a vibrant and engaging UVic community. The highly skilled and committed team of clinical and administrative professionals offers comprehensive clinical care that reflects the health and wellness needs that most impact the young adult population in post-secondary.
The SWC is staffed by a shared student reception area where students accessing Counselling and Health Services are assisted by the SWC Assistants through the creation of a welcoming environment for a diverse population of students. The SWC Assistant (Reception) contributes to a collaborative team environment and has primary functions in student reception and appointment scheduling, clinical file and student information management. This position also provides backup to the other SWC Assistant positions and may provide clerical support to Centre staff and general office administration for the Centre as required.
The SWC Assistant positions require staggered start/end working times within the Centre’s operating hours.
Job Requirements
Skills:
Excellent computer, organizational, and clerical skills.
Ability to communicate professionally and effectively (written, oral, electronic, phone), exercise active listening skills, patience, judgement, and discretion when dealing with students, faculty, staff, parents and the general public.
Strong ethics of student services, consistently demonstrate a warm, compassionate, and calm reception to clients and others, despite high volume and multi-tasking work under pressure.
Ability to work collaboratively with a diverse group of students, faculty and staff, often in the context of emotional and physical distress and/or crisis; contribute to a collaborative team climate.
Ability to take initiative, to organize workload efficiently, and to work independently by carrying out duties of the position with precision and accuracy.
Ability to engage in good interpersonal relations with team members.
Ability to meet standards of confidentiality.
Ability to maintain regular scheduled hours of work.
Ability to comply with university policy and procedures.
Specialized Knowledge/Education:
Medical Office Assistant Certificate or current registration in the program or an equivalency of education, coursework, or training or equivalency of work experience in a health, counselling or wellness discipline.
Prior experience or demonstrated knowledge of office administration and relevant best practices working in a counselling, mental health, or primary care medical office.
Demonstrated knowledge of computers and associated software (Windows PC Operating System, MS Office, internet search skills, basic typing speed 50 wpm), and information and systems within UVic (e.g., Student Banner; MyPage).
Demonstrated knowledge of/or ability to become proficient in specialized student record management and scheduling/database software (e.g., Accuro; Titanium).
Familiarity with UVic services and programs and preferably some familiarity with community referrals.
The following is considered as an asset:
Prior experience working with a young adult population and/or in a post-secondary environment.
Up-to-date First Aid Certificate/CPR Certificate.
Mental Health First Aid Certificate.
UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.
Read our full equity statement here: www.uvic.ca/equitystatement. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact Belinda Fontes, HR Programs and Project Manager, at uviccareers@uvic.ca. Any personal information provided will be maintained in confidence.Additional Information991534 -SWC-2020-JD-SWCAssistantReception-PB9
Feb 23, 2021
FEATURED
SPONSORED
Full time
The Division of Student Affairs helps to transform students’ lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of over 30 reporting units in five departments: Athletics and Recreation, Campus Services, Office of the Registrar, Student Recruitment and Global Engagement, and Student Services. To achieve this vision, Student Services places student learning at the centre of all efforts by supporting their academic endeavors and enhancing their personal, social, cultural and cognitive development. Student Services includes a diverse range of units including Health, Counselling, Multifaith, Residence, Centre for Accessible Learning, Office of Student Life, Academic Advising, and International Student Services. Student Health is responsible for the delivery of the University’s primary health care clinic and related programs and services for over 21,000 graduate and undergraduate students. Counselling Services is committed to fostering student success, engagement, and well-being through direct clinical/counselling services, training and mentorship, consultative services, critical management, and programming and program evaluation.
Job Summary
The Division of Student Affairs helps to transform students’ lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of over 30 reporting units in five departments: Athletics and Recreation, Campus Services, Office of the Registrar, Student Recruitment and Global Engagement, and Student Services. To achieve this vision, Student Services places student learning at the centre of all efforts by supporting their academic endeavors and enhancing their personal, social, cultural and cognitive development. Student Services includes a diverse range of units including Health, Counselling, Multifaith, Residence, Centre for Accessible Learning, Office of Student Life, Academic Advising, and International Student Services. Student Health is responsible for the delivery of the University’s primary health care clinic and related programs and services for over 21,000 graduate and undergraduate students. Counselling Services is committed to fostering student success, engagement, and well-being through direct clinical/counselling services, training and mentorship, consultative services, critical management, and programming and program evaluation.
The Student Wellness Centre (SWC), housing both Health and Counselling Services, strives to provide holistic care and service delivery in a fully integrated, collaborative, inter-professional model in close partnership with Multifaith Services as a third unit within the SWC portfolio. Contributing to a collaborative team climate is fundamental to the success of the SWC operations and is essential to serving students with quality care at a vibrant and engaging UVic community. The highly skilled and committed team of clinical and administrative professionals offers comprehensive clinical care that reflects the health and wellness needs that most impact the young adult population in post-secondary.
The SWC is staffed by a shared student reception area where students accessing Counselling and Health Services are assisted by the SWC Assistants through the creation of a welcoming environment for a diverse population of students. The SWC Assistant (Reception) contributes to a collaborative team environment and has primary functions in student reception and appointment scheduling, clinical file and student information management. This position also provides backup to the other SWC Assistant positions and may provide clerical support to Centre staff and general office administration for the Centre as required.
The SWC Assistant positions require staggered start/end working times within the Centre’s operating hours.
Job Requirements
Skills:
Excellent computer, organizational, and clerical skills.
Ability to communicate professionally and effectively (written, oral, electronic, phone), exercise active listening skills, patience, judgement, and discretion when dealing with students, faculty, staff, parents and the general public.
Strong ethics of student services, consistently demonstrate a warm, compassionate, and calm reception to clients and others, despite high volume and multi-tasking work under pressure.
Ability to work collaboratively with a diverse group of students, faculty and staff, often in the context of emotional and physical distress and/or crisis; contribute to a collaborative team climate.
Ability to take initiative, to organize workload efficiently, and to work independently by carrying out duties of the position with precision and accuracy.
Ability to engage in good interpersonal relations with team members.
Ability to meet standards of confidentiality.
Ability to maintain regular scheduled hours of work.
Ability to comply with university policy and procedures.
Specialized Knowledge/Education:
Medical Office Assistant Certificate or current registration in the program or an equivalency of education, coursework, or training or equivalency of work experience in a health, counselling or wellness discipline.
Prior experience or demonstrated knowledge of office administration and relevant best practices working in a counselling, mental health, or primary care medical office.
Demonstrated knowledge of computers and associated software (Windows PC Operating System, MS Office, internet search skills, basic typing speed 50 wpm), and information and systems within UVic (e.g., Student Banner; MyPage).
Demonstrated knowledge of/or ability to become proficient in specialized student record management and scheduling/database software (e.g., Accuro; Titanium).
Familiarity with UVic services and programs and preferably some familiarity with community referrals.
The following is considered as an asset:
Prior experience working with a young adult population and/or in a post-secondary environment.
Up-to-date First Aid Certificate/CPR Certificate.
Mental Health First Aid Certificate.
UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.
Read our full equity statement here: www.uvic.ca/equitystatement. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact Belinda Fontes, HR Programs and Project Manager, at uviccareers@uvic.ca. Any personal information provided will be maintained in confidence.Additional Information991534 -SWC-2020-JD-SWCAssistantReception-PB9