Customer Service and Technical Support Advisor - Remote - Call Centre

Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of your home?

Join our Transcom family as a Work At Home Technical Support and Customer Service Agent!

In this Full-Time employee role, you’ll support our client’s customers with their questions related to billing and account maintenance. Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. You'll support them with these services, as well as provide technical support and troubleshooting on the devices using these services.

• $17.50 CAD Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay increases with continuous learning and advancement to new tiers of support
• Benefits - Medical, Dental, Vision
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE - Work-at-Home
• Great Work/Life Balance while developing your career

We’ve got an exciting career opportunity for you if you can:

• Effortlessly engage with callers, actively listen, analyze their needs, and provide solutions
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

What's In It For You?

• Position as a Transcom employee (not an independent contractor)
• The computer for this role is provided by Transcom
• Paid Vacation
• Health Benefits for you and your family
• 100% work at home, including training
• Employee Assistance Program
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Requirements

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 35-44 hours, with overtime opportunities as needed (We are not hiring for part-time.)
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts, including evenings, weekends, and holidays
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including the ability to accurately type at least 40 wpm
• Excellent English is written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
• Previous call center experience
• Previous technical support experience
• Previous work-at-home experience preferred

Location Requirements

Must live and work in one of the following provinces: Manitoba, New Brunswick, or Ontario

Home Office Requirements

For this Advisor position, Transcom provides you with an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings. Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
• Your hardwired internet connection must meet the minimum speed requirements:

• Ping - 100 ms or less
• Download speed - 20 Mbps
• Upload speed - 3 Mbps

About Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support, and credit management services through our extensive network of contact centers and work-at-home agents. We are 28,000 customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.

We are the voice of our clients. We are Transcom.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2021.

We are passionate about people and look forward to meeting you!

Important Information about the Application and Interview Process at Transcom:

• Transcom will NEVER ask for your personal information until AFTER you have been given a written offer of employment, which comes after a live interview with a recruiter.
• Transcom will NEVER invite you to an interview without you first successfully completing our ENTIRE application process, including assessments.
• Transcom will NEVER ask you to pay to get a job from us. We have no registration fees and Transcom pays for your background check.
• Transcom will NEVER send you a check to purchase equipment.
• Transcom will NEVER ask you to send any money to a third party.
• Transcom will NEVER ask you to purchase gift cards.
• Transcom uses Adobe Connect in our interviews, not Skype, Telegram, or Zoom.

Job Types: Full-time, Permanent

Pay: From $17.50 per hour

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability