Medical Administrative Assistant (NOC 13112).

JOB DESCRIPTION

JOB DESCRIPTION

Job duties:

• Take phone calls and field all patient inquiries over the phone; assist in scheduling appointments and booking patients into our clinic.
• Handle patient billing & payment matters.
• Handle medical and health insurance direct billing matters including ICBC, Manulife, Sunlife, and Mediavie.
• Handle accounts payable matters (i.e., delinquent payments).
• Submit ICBC extension requests.
• Deal with lawyer file requests and invoicing.
• Engage in conflict resolution with unhappy patients.
• Match new patients with correct treatment styles to facilitate their treatment plans.
• Coordinate with outsourced staff for additional administrative support.
• Top up supplies, when necessary, at each location (e.g., massage oils, paper towels, office supplies, etc.).
• Deal with suppliers, property management companies, and facilities staff (for example, regarding HVAC issues).
• Organize the schedules of therapists at 4 locations (meet with therapists to talk over their needsand scheduling requirements, either on the phone or face to face).

Terms of employment: Permanent; Full-time.

The language of work: English.

Wage: $24.62 per hour.

Benefits package being offered: Medical, dental, drugs.

Location of work: Vancouver, BC.

Contact information to apply for the job: careers@mountainviewmovement.com

Skills requirements:

Required education:
Secondary school degree is preferred.
Completion of a one- or two-year college program or other specialized courses for secretaries or medical secretaries is preferred.

Required work experience:
o 5 or more years of experience in customer service or administrative roles (including phone calls, emails, billing related issues).
o 2 or more years of experience in conflict resolution (phone calls, emails,
chat, sms).
o Must be a competent medical biller with, specifically, 1 year or more of
experience in RMT clinic billing (ICBC, SunLife, Telus health, Manulife,
medavie, provider connect).
o 1 year or more of scheduling experience.
o Experience with JaneApp, Zendesk, Google Docs.
o Strong organizational skills with 5 or more years of administrative task
experience.
o Strong communication skills in written and spoken English.
o Significant conflict resolution experience.
o Experience dealing with lawyer requests for medical charting.
o Experience with submitting ICBC extension requests.
o Strong interpersonal skills.

Business Address/Location - 512 - 207 W Hastings St, Vancouver, BC, V6B 1H7