Call Operator

Full job description

Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle incoming calls, address customer inquiries, and assist with problem resolution while maintaining a positive and professional demeanor. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Responsibilities

• Respond to incoming customer calls in a timely and professional manner.
• Provide accurate information regarding products and services.
• Analyze customer needs and offer appropriate solutions.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Utilize phone etiquette to ensure a pleasant experience for each caller.
• Assist with sales inquiries and promote company offerings when appropriate.
• Handle bilingual communications effectively, particularly in Spanish and English.
• Collaborate with team members to improve processes and enhance customer satisfaction.

Qualifications:

• Strong verbal communication skills and a professional phone manner.
• Experience in customer service or call center operations, preferably in the medical or healthcare industry.
• Basic knowledge of medical terminology is a plus.
• Proficiency with computer systems and CRM software.
• Ability to multitask and remain calm under pressure.
• Strong organizational and problem-solving skills.

What We Offer:

• Comprehensive training program to help you succeed in your role.
• Opportunities for career growth and professional development.
• Health and wellness benefits.
• A positive and collaborative team environment.

How to Apply:
If you’re passionate about making a difference in the healthcare industry and have a talent for providing excellent customer service, we’d love to hear from you! Click the "Apply" button to submit your resume.

Job Type: Permanent

Pay: $22.50-$29.00 per hour

Benefits:

• Extended health care
• Life insurance

Schedule:

• Day shift
• On call

Education:

• DCS / DEC (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person