information technology (IT) support technician

Overview

Languages

English

Education

• College/CEGEP

Experience

3 years to less than 5 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service
• Perform preventive maintenance
• Provide problem-solving services to network users
• Perform backup procedures to ensure data preservation

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Servers
• Security software
• MS Office
• MS Windows
• Networks
• MS Exchange
• Environment - Client/Server
• Voice over IP
• Cloud
• Firewall

Area of work experience

• Project planning

Additional information

Transportation/travel information

• Willing to travel regularly
• Valid driver's licence

Work conditions and physical capabilities

• Tight deadlines
• Attention to detail
• Ability to work independently

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Team player
• Time management
• Adaptability
• Positive attitude
• Quick learner

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Other benefits
• Paid time off (volunteering or personal days)