Intake Officer

Intake Officer

SP4 Social Services Worker 4

Term positions greater than 6 months/full-time

Regular Term until March 31, 2023, with possibility of extension

Manitoba Advocate for Children and Youth

Thompson Office

Thompson MB

Advertisement Number: 39217

Salary(s): SP4 $56,040.00 - $77,714.00 per year

Closing Date: June 17, 2022

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to Indigenous people. Applicants are requested to self-declare at the time of application.

The Thompson office will provide access to the complaint process and advocacy assistance that both the Manitoba Advocate for Children and Youth office and the Manitoba Ombudsman’s office provide. This role will be an integral part in connecting complainants/clients from the City of Thompson and the surrounding communities to the Manitoba Advocate for Children and Youth (MACY) and the Office of the Ombudsman head offices, located in Winnipeg. This unique position will work under the mandates of both offices and will assess for risk and needed service, prioritize requests, and determine level of required intervention for all clients/complainants.

Conditions of Employment:

• Must be legally entitled to work in Canada

• Satisfactory Criminal Record Check, Prior Contact Check, Child Abuse Registry Check, and Adult Abuse Registry Check.
• Valid Manitoba Driver’s License, access to a vehicle, ability and willingness to travel throughout Manitoba

Qualifications:
Essential Criteria:

• Degree in social work or other relevant field appropriate to the position with previous experience in a service field that provided direct service to children, youth, or young adults, or an equivalent combination of education and experience.
• Registered as a Social Worker with the Manitoba College of Social Workers or eligible to be registered as a Social Worker; equivalent education, experience and eligibility for registration with a regulatory body may be considered.
• Extensive knowledge and understanding of provincial child- and youth-serving public systems, including services/systems such as child and family services, youth justice, addictions, disabilities, mental health, education, and victim support services and the legislation, policies and regulations associated with these services.
• A working knowledge and understanding of the following legislation in relation to the Manitoba Ombudsman: The Ombudsman Act, The Freedom of Information and Protection of Privacy Act (FIPPA), The Personal Health Information Act (PHIA) and Public Interest Disclosure Act (PIDA).
• Superior knowledge and understandings of other programs, policies, and legislation (Federal and Provincial) servicing Manitoba’s children and youth including; The Advocate for Children and Youth Act, The Child and Family Services Act, and The Adoption Act; particularly government programs and structures as defined in Part 3 of The Advocate for Children and Youth Act
• Knowledge of and ability to maintain strict confidentiality and use of diplomacy and discretion when dealing with children, youth, their families, and the general public.
• Demonstrated ability to use sound judgement and handle assignments with sensitivity when dealing with complex, difficult cases and public educational activities, within the parameters of the Manitoba Advocate for Children and Youth and the Office of the Ombudsman mandates.
• Exceptional negotiating, problem solving, and dispute resolution skills.
• Knowledge of advocacy principles and processes, including a knowledge of children’s rights. Past employment or volunteer experience in delivering advocacy services to individuals or on behalf of others would be an asset.
• Demonstrated competency in public relations and public speaking.
• Knowledge and understanding of the lives of Indigenous peoples and the aims and objectives of Indigenous communities, as well as other diverse cultures with respect to the provision of culturally appropriate services.
• Excellent and demonstrated organizational and time management skills.
• Strong written communication skills with experience creating complete, accurate and factual records.
• Superior verbal communication skills including public speaking and the ability to communicate effectively with individual children, youth and their families.
• Strong interpersonal skills for the purposes of building and maintaining strong working relationships with a variety of people, groups, and organizations.
• Strong leadership skills evidenced by the ability to guide and manage the work of others.
• Demonstrated innovation and creativity, and the ability to foster creativity in others.

Desired Criteria:

• Ability to use and knowledge of automated management information and case tracking systems and word processing software.
• Significant knowledge of child and adolescent development.
• Ability to communicate in one of Manitoba's Indigenous languages

Duties:
The Manitoba Advocate for Children and Youth (MACY) is an independent officer of the Legislative Assembly and is independent of government. The Manitoba Advocate’s statutory mandate includes representing the rights, interests, and viewpoints of children, youth, and young adults receiving any designated or reviewable services as described under The Advocate for Children and Youth Act. The Manitoba Advocate also reviews and reports upon the standards and quality of those reviewable and designated services provided to children, youth, and young adults who have died. The Manitoba Advocate is also required to educate the public on these matters to enhance the safety and well-being of Manitoba children, youth, and young adults.

The Ombudsman is an independent officer of the Legislative Assembly with oversight responsibilities under The Ombudsman Act, The Freedom of Information and Protection of Privacy Act (FIPPA), The Personal Health Information Act (PHIA), and The Public Interest Disclosure (Whistleblower Protection) Act (PIDA). The Ombudsman investigates complaints from the public, or on his or her own initiative, and reviews administrative decision-makings in support of principles of fairness, openness, and accountability; investigates complaints or, on his or her own initiative, investigates any decision, act or omission relating to a matter of administration by provincial government departments, agencies, boards, commissions, municipalities and other public bodies; makes public reports when deemed in the public interest; and provides informational and educational services to the public, public bodies, and the Legislative Assembly.

Under the direction of the Manitoba Advocate for Children and Youth, or their designate, the Intake Officer shall receive, assess and prioritize all requests for advocacy services according to office policies, procedures and under the terms of The Advocate for Children and Youth Act. The incumbent will determine the eligibility of advocacy services, and with alternative dispute resolution strategies, will provide brief advocacy services, assisting the child, youth, young adult or family to access appropriate services and develop self-advocacy strategies. The incumbent will respond to enquiries regarding the special investigation review program and unit processes. The Intake Officer shall receive requests for advocacy services, assess those requests for risk and level of intervention required, triage those requests according to changing demands and priorities and determine when further intervention by senior advocacy staff is required.
Under the direction of Manitoba Ombudsman, or their designate, The Intake Officer will also receive enquiries and complaints from the citizens of Thompson and surrounding communities, make referrals and transfer confidential information to the Winnipeg offices, while working within the jurisdiction of The Ombudsman Act, The Freedom of Information and Protection of Privacy Act (FIPPA), the Personal Health Information Act (PHIA) and the Public Interest Disclosure(Whistleblower Protection) Act (PIDA).

The Intake Officer shall act as a liaison with youth-serving community groups and service organizations, and deliver public education programs to enhance the community’s awareness of children’s right, and the role and mandate of the Manitoba Advocate for Children and Youth and the Office of the Ombudsman.

The incumbent will explain the role, function and jurisdiction of both offices, while providing a variety of referral information. This includes providing information regarding alternate avenues of appeal, other government offices and appropriate referral information on jurisdictional and non-jurisdictional matters.

Apply to:

Advertisement # 39217Manitoba Legislative AssemblyHuman Resource Services302-386 BroadwayWinnipeg MB , R3C 3R6Phone: 204-945-7279Fax: 204-948-3115Email: hr@legassembly.mb.ca

Competitive process: The competition will include a board interview and a comprehensive written assessment. The successful candidate will be subject to a six (6) month probationary period.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions may be grieved and appealed by internal applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative or the grievor, if unrepresented. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.